Eastenders

The British Association of Social Workers (BASW) is engaged in a battle with the BBC over a storyline in EastEnders .

The TV soap featured a social worker removing a baby from a teenage mother, Lola, apparently without sufficient grounds to do so.

Many social workers took to Twitter and Facebook to say the episode made a mockery of their profession.

Bridget Robb, acting chief of the BASW, called the storyline shabby and said it had provoked real anger among a profession well used to a less than accurate public and media perception of their jobs .

The BBC responded to complaints:

It is not our intention to portray social workers in a negative light. Whilst the audience has seen how much Lola loves Lexi, and seen her behaving responsibly in caring for her baby, her social worker has not. Each time the social worker visited, she regularly saw worrying behaviour that concerned her. The social worker also witnessed a series of other incidents and, under these circumstances; we believe the audience will have understood why she had to act quickly to remove Lexi when Lola was arrested for assault. There was no suggestion that the social worker's actions arose from anything other than a genuine desire to protect Lexi, or that her concerns about Lola were unreasonable given the picture she and the previous social worker had formed over a substantial period of time. Although EastEnders tackles many social issues and always carefully researches the details, it is a drama and Lola's story and that of the social worker are not intended to be representative of everyone in the same situation.

Ofcom is to investigate a recent EastEnders scene on the grounds that it may have been too violent .

The scene, which took place in an August 31 edition of the soap, saw a fight erupt amongst the Queen Vic football team after they were told they had been kicked out of the local pub league.

The scene lasted for nearly two minutes and featured furniture being thrown, glasses being smashed and the pub being left in total disarray.

Broadcast reports that Ofcom received a single complaint about the episode, with a viewer saying it was too violent for the timeslot.

Complaint

We've received complaints from some viewers unhappy with certain aspects of the EastEnders storyline involving Michael Moon and Jean Slater.

BBC response

We acknowledge that some viewers have concerns about the Michael and Jean storyline, and that some feel the depiction of bi polar, as portrayed through Jean Slater, is unrealistic. It is important to note that Jean Slater is not intended to be representative of everybody with bi polar disorder. We treat all of our characters as individuals, with their own sets of behaviours and opinions, and there's no suggestion that all of Jean's characteristics are linked to her condition.

We work closely with a number of experts in the mental health field to ensure that we are as accurate as possible when it comes to Jean's bi polar, her medication, the impact it has on her and those around her, and attitudes and prejudices towards her.

Michael is a well-established villain, intent on destroying others for his own twisted motives, and the current storyline is completely in keeping with his character. The audience were aware from the start that it was Jean who was telling the truth even when other characters doubted her. In Friday's episode Alfie, Kat and Janine learned the truth, and Jean was completely exonerated.

Eastenders
BBC 1
31 December 2010, 20:00, 1 January 2011, 20:30; and various episodes to 14 April 2011, 19:30

EastEnders is a long-running and well established drama with a record of tackling controversial and, at times, highly sensitive social issues.

Over two episodes, the character Ronnie Branning lost her new born son James to Sudden Infant Death Syndrome ( SIDS or cot death ). The programme showed the stunned Ronnie cradling her dead child in Albert Square as the New Year festivities went on around her. On being alerted to the sound of another new born baby boy crying in the Queen Vic pub, Ronnie entered the building and made her way to the crying baby, Tommy, who had just been born to the character Kat Moon. Ronnie then swapped her dead baby for Tommy. The episodes that followed explored the experience of the characters Kat and Alfie Moon, who believed it was their baby Tommy who had died of cot death, and Ronnie became withdrawn and tearful.

Ofcom received 1,044 complaints from viewers, most of which were received in the days following the episodes broadcast on New Year's Eve and New Year's Day. Complainants were concerned that the baby swap storyline was an inaccurate, insensitive and sensationalised portrayal of the behaviour of a mother who has lost a baby from cot death. Others commented that, in addition to the storyline being distressing and horrific particularly for those parents affected by SIDS, the scheduling of the broadcast was inappropriate, particularly given it was broadcast pre-watershed on New Year's Eve.

The storyline concluded in April 2011 when Ronnie could no longer cope with her actions and confessed to Kat and Alfie, returned baby Tommy to them and turned herself in to the police.

Ofcom considered the material with reference to Rule 2.3 of the Code:

In applying generally accepted standards broadcasters must ensure that material which may cause offence is justified by context ... Such material may include, but is not limited to, ... distress ... Appropriate information should also be broadcast where it would assist in avoiding or minimising offence.

Ofcom Decision: Not in Breach

The main issue raised by the baby swap storyline, as referred to by complainants, was that the drama presented the baby swap in an offensive manner because it appeared to suggest that a mother who has suddenly and tragically lost a baby through cot death would react by stealing another baby to replace that loss. This was considered to have the potential to generate great distress. Any offence was potentially heightened not just by the time of the broadcast, which was pre- watershed, but also because it was scheduled on New Year's Eve. Ofcom acknowledged that the broadcast on New Year's Eve, when taken in isolation, was clearly capable of causing offence.

Ofcom went on to consider whether the material which had the potential to generate offence was justified by the context provided by the broadcaster. Ofcom first considered the character of Ronnie as depicted in the programme and whether the storyline did suggest that it was the loss of her baby alone that was critical in her motivation for swapping the baby. While Ofcom noted that this was the immediate shocking event that preceded the baby swap, there had also been a number of other events in the storyline leading up to her taking this action which arguably contributed to her behaviour. These included: her losing the daughter she had been forced to give up for adoption at 14, her desperation to have a baby and the tragedy she had experienced when she had miscarried, and the recent revelation of sexual abuse by her father. Ronnie's state of mind at the time of the swap was revealed in full to viewers in the episode following the handing back of baby Tommy to his mother Kat, when Ronnie talked to a police psychiatrist and discussed her personal history.

Whilst the loss of baby James was a catalyst, Ronnie's reaction was born out of extreme personal trauma in her life and not as the direct and sole consequence of losing her baby. It is Ofcom's view that the broadcaster did not intend the storyline to suggest that her actions were a typical response of a mother who had experienced SIDS and therefore sufficient editorial context was provided to viewers.

The BBC advised that the programme makers consulted the Foundation for the Study of Infant Death ( FSID ).

Ofcom considered that for the regular EastEnders audience, the storyline would not have exceeded their expectations given that the soap is known for presenting a range of challenging and, at times, controversial issues. For those less familiar with the programme it is Ofcom's view that the publicity surrounding the storyline and the guidance provided by the broadcaster before the start of the programme would have provided additional context thereby limiting the degree of offence likely to be caused by the baby swap storyline.

Ofcom concluded that the broadcaster provided sufficient context overall to justify the potential offence. Consequently, there was no breach of Rule 2.3.

An EastEnders episode that showed a gay couple apparently naked in bed has sparked an audience backlash.

At least 125 viewers complained that a scene featuring the characters Christian Clarke and Syed Masood was inappropriate for the show's pre-watershed slot.

The pair were lying in bed together, with no tops on, and bedclothes pulled up to their chests. The two characters, who are trying to adopt and are planning a civil ceremony, also shared a brief kiss.

They were seen joking about getting matching rings and not changing their names when they tie the knot. Syed was seen with his arm draped around his partner as they cuddled up in bed in the short scene.

Some viewers said the broadcast made for uncomfortable viewing and was guilty of confusing their kids .

In a statement, the BBC said it approached the portrayal of gay relationships in exactly the same way as it did heterosexual scenes and the scenes were suitable for pre-watershed viewing. It said it could not discriminate by treating gay characters differently to other people shown in the programme.

Around 3,400 viewers have complained to the BBC about an EastEnders storyline involving cot death and a baby swap.

In an episode on New Year's Eve, Ronnie Branning swapped her deceased baby for the new born son of Kat Moon.

Complainants have branded the hard-hitting plotline insensitive , irresponsible and desperate . The complaints have been received since the storyline was revealed in November.

One midwife described it as so far from realism it will be the last time I will watch this programme.

EastEnders executive producer, Bryan Kirkwood, said: We appreciate this is a challenging storyline and have taken care to ensure viewers were aware of the content in advance of transmission.

Update: Ofcom Unimpressed

7th January 2011. See  article from  digitalspy.co.uk

Ofcom has confirmed that it is unlikely to launch an official investigation into EastEnders ' baby swap storyline.

According to the Daily Mail, the TV censor Ofcom has so far received 374 complaints.

However, a spokesperson for Ofcom said: We assess whether programmes have gone against the Broadcasting Code. At the moment, we don't think that's the case. The clause it might go against would be 'general harm and offence'. The representative added that Ofcom will wait until the storyline is over before making a final decision over whether action will be taken.

Meanwhile the Independent notes that more than 6,000 EastEnders complaints have now been logged with the BBC.

Update: Gone Soft

8th January 2011. See  article from  mirror.co.uk
See also article from  secure.wikimedia.org

EastEnders bosses are to end the cot death storyline on a tender note to avoid distressing easily distressed viewers.

With complaints to the BBC standing at 8,400 – the most in the show's 25-year history – scriptwriters will make the conclusion soft and emotional .

Update: BBC response to complaints

10th January 2011. See article from  bbc.co.uk

We appreciate this is a particularly emotive storyline and as with all such sensitive subject matters, we approached it with great care and attention, seeking guidance and advice from a number of experts in this field in order to ensure as realistic a portrayal as possible.

EastEnders has a long history of exploring difficult issues, and the storyline regarding Ronnie and Kat follows in this tradition.

We acknowledge that for some members of the audience this storyline will have particular resonance and significance, however we can assure viewers that it's not our intention to cause distress or upset, and we have ensured that key episodes are supported by the BBC Action Line in order for those affected by the storyline to be able to obtain information regarding sources of further help and advice.

It's important to note there is absolutely no inference that Ronnie's actions are in any way typical of a bereaved mother of a newborn baby. In her grief and desperation at the discovery that her much longed for baby has passed away, and finding herself in the exceptional circumstance of being alone with her neighbour's newborn son, Ronnie acted on impulse in the heat of the moment, without really knowing what she was doing, or considering the consequences or repercussions. On a wider sense, we were careful to select Ronnie, who we felt was the only character capable of acting in this way in a believable manner, following all the difficulties she's experienced in her life and the emotional toll this has put on her.

Over the coming weeks, we will see Ronnie and Kat each coming to terms with the loss of their babies, and explore how they re-build their lives in the wake of such tragedy. Viewers will see the situation resolve itself over the coming months.

We were careful to signal the nature of the content of the episodes to the audience in advance through publicity, programme billings, and continuity announcements.

Around 3,400 viewers have complained to the BBC about an EastEnders storyline involving cot death and a baby swap.

In an episode on New Year's Eve, Ronnie Branning swapped her deceased baby for the new born son of Kat Moon.

Complainants have branded the hard-hitting plotline insensitive , irresponsible and desperate . The complaints have been received since the storyline was revealed in November.

One midwife described it as so far from realism it will be the last time I will watch this programme.

EastEnders executive producer, Bryan Kirkwood, said: We appreciate this is a challenging storyline and have taken care to ensure viewers were aware of the content in advance of transmission.

Update: Ofcom Unimpressed

7th January 2011. See  article from  digitalspy.co.uk

Ofcom has confirmed that it is unlikely to launch an official investigation into EastEnders ' baby swap storyline.

According to the Daily Mail, the TV censor Ofcom has so far received 374 complaints.

However, a spokesperson for Ofcom said: We assess whether programmes have gone against the Broadcasting Code. At the moment, we don't think that's the case. The clause it might go against would be 'general harm and offence'. The representative added that Ofcom will wait until the storyline is over before making a final decision over whether action will be taken.

Meanwhile the Independent notes that more than 6,000 EastEnders complaints have now been logged with the BBC.

Update: Gone Soft

8th January 2011. See  article from  mirror.co.uk
See also article from  secure.wikimedia.org

EastEnders bosses are to end the cot death storyline on a tender note to avoid distressing easily distressed viewers.

With complaints to the BBC standing at 8,400 – the most in the show's 25-year history – scriptwriters will make the conclusion soft and emotional .

Hundreds of viewers have complained to the BBC about scenes featuring EastEnder Phil Mitchell using crack cocaine which were shown before the watershed.

The plotline has the character, depressed after his family broke up, bingeing on the class-A drug.

Viewers saw Mitchell surrounded by litter in a smoky room, clutching a whisky bottle. Obviously high and drunk, he asked a friend for another pipe , while in a later scene he was accused of being off his head on crack .

The troubled character, played by actor Steve McFadden, goes wild on a crack binge with fellow drug addict Rainie Cross (Tanya Franks) after losing custody of his daughter Louise.

More than 350 people made formal complaints about the half-hour episode which went out at 8pm, while scores more inundated online message boards to voice their 'disgust.' Critics said scenes showing drugs and drug paraphernalia were not appropriate before the watershed, when there could be children watching.

A spokesman for the show said: EastEnders has a history of tackling social issues. 'We are working closely with drug and alcohol charities, including Addaction and DrugScope, to make sure that we sensitively reflect this difficult issue.

The episodes do not in any way glamorise or encourage the use of drugs and details of a BBC helpline were provided at the end of the episode for any viewers affected by the issue.

Such storylines can really help in promoting an understanding about drugs and the problems they cause. In no way is it a glamorous portrayal. Instead, it shows the damage drug use can have on a person, their family and their friends.'

Hundreds of angry Christians have blasted the BBC over the storyline in long-running soap, Eastenders , which sees Pentecostal preacher Lucas Johnson turn into a crazed killer.

Viewers have complained that the plot is offensive to their faith, with others questioning whether the channel would air a similar storyline with a Muslim cleric.

They story has seen devout Lucas fail to help dying ex-wife Trina, strangle love rival Owen to death and most recently, murder his wife, Denise after confessing all transgressions to her.

A BBC spokesman has called the plot challenging but said: There's no suggestion Lucas' behaviour is connected to those of the Christian faith. The BBC said on it's website: Lucas is a very damaged and dangerous individual who has created a twisted version of the Christian 'faith' in his mind.

BBC management is to conduct a study into the level of violence in its programmes after 'concerns' were raised by the BBC Trust and viewers about an EastEnders storyline that showed a character being buried alive.

Speaking at a Westminster Media Forum seminar in London on offence and standards on television, the BBC director of editorial policy, David Jordan, said that the issue of violence on TV was second in importance only to swearing for viewers: We thought we might be detecting a greater sensitivity to the threat of violence and being scared, Jordan added. There was a particular episode of EastEnders where someone was buried alive. Nobody was hurt. Nobody was brutalised, but somebody was buried alive.

He was referring to two EastEnders episodes screened on BBC1 over the Easter weekend last year in which a philandering character, Max Branning, was buried alive by his estranged wife, Tanya.

Jordan said that both the BBC Trust and Ofcom had noticed this trend for viewers to have a lower tolerance threshold for TV violence: We thought we should have a look at what levels of violence are acceptable but also in news programmes too to see what is expected. Do you sanitise things ... it's not something we've looked at for a while .

Jordan said he expected the research into violence to be carried out by the end of the year.

Channel 4's viewers' editor, Paula Carter, revealed at the same event that complaints to the broadcaster are falling. The number of complaints made to Channel 4 is declining. In the year so far they are 20% down, Carter said. She explained that the main reason is because of the declining popularity of reality show Big Brother.

Carter also revealed that of about 200,000 to 250,000 calls or emails made to Channel 4 in a year, only about 10% are complaints about issues of strong language: Our biggest single issue is in fact scheduling ... If people feel we didn't deliver a programme at the time expected, .

'Shocked' viewers have complained to the TV censor after a 'violent' EastEnders special.

Now Ofcom have launched a probe into Thursday's hour-long episode. The latest instalment ended in the shock death of Archie's estranged grand-daughter Danielle Jones, played by Lauren Crace, when she was run over by Albert Square bad girl Janine Butcher.

Danielle was then seen dying in the arms of her mother Ronnie Mitchell, played by Samantha Janus, just minutes after telling her she was her daughter.

Ofcom confirmed they had received complaints about the violent content and the fact the show was aired before the 9pm watershed. A spokesman said: The complaints were mostly about the violent nature of the show and the horrific death at the end. It was broadcast before the 9pm watershed cut-off, so we're looking into complaints about that too.

An EastEnders episode that featured a violent stabbing was acceptable for a pre-watershed audience, Ofcom has ruled.

The TV censor has rejected 45 complaints that an episode of the BBC1 soap broadcast on 28 August was too violent.

The episode featured the death of ex-football hooligan Jase Dyer, who was stabbed in the chest by his former gang leader Terry Bates.

The BBC itself received 134 complaints from viewers but defended the scenes on the grounds that the violence was implied rather than explicit.

More than 150 people who complained after two gay men kissed on BBC soap EastEnders have been told by the corporation that they treat gay and straight relationships in the same way.

Christian Clarke (John Partridge) and his new boyfriend Lee Thompson (Carl Ferguson) kissed on bench in Albert Square's gardens during Tuesday night's episode.

They were spotted by Christian character Dot Cotton (June Brown) who commented: the Lord's not the only one with eyes.

In response to 145 complaints, some about the fact that the kiss had been shown before the watershed, the BBC said: EastEnders aims to reflect real life, and this means including and telling stories about characters from many different backgrounds, faiths, religions and sexualities. We approach our portrayal of homosexual relationships in the same way as we do heterosexual relationships. In this instance, Christian is enjoying the first flush of romance and we've shown him being affectionate with his new boyfriend in the same way any couple would. We also aim to ensure that depictions of affection or sexuality between couples are suitable for pre-watershed viewing. We believe that the general tone and content of EastEnders is now widely recognised, meaning that parents can make an informed decision as to whether they want their children to watch.

The BBC has received around 110 complaints over EastEnders' treatment of the Muslim festival of Ramadan.

The September 11 episode of the soap saw Masood Ahmed (Nitin Ganatra) snacking on a chapatti during daylight hours behind his market stall 'Masala Masood'.

When confronted by Jane Beale (Laurie Brett), Masood branded himself a bad person , before going to on explain how difficult he is finding fasting when he's selling food all day.

The BBC has defended the scene, which sparked complaints from viewers, and has issued a statement. It said: We would like to assure viewers it was not our intention to insult Muslim or Islamic values.

Within shows such as EastEnders we try to treat our characters as individuals with their own sets of behaviours and opinions, regardless of their religion, race or sexuality and, as in real life, they do not always strictly follow all the laws, traditions and customs of their religions.

Although Masood is a practising Muslim, he has his own fallibilities as a human being. Our intention was never to focus primarily on the religion, but on the character's ability to meet the standards he aspires to in life.

An EastEnders storyline which involved a live burial has been ruled "offensive" by Ofcom.

The TV censor received 116 complaints from viewers who thought the scenes, featuring character Max Branning, were "unsuitable" for the time of broadcast.

The BBC said the storyline, aired in March, was crafted in a "responsible manner" and took into account any pre-watershed audience "sensitivity". But Ofcom has ruled that the BBC was in breach of its rules.

'The BBC noted that the two episodes involved "no explicit violence" and the lead up to the burial scenes were "carefully paced with several indications of the direction of the storyline offered". However, the Corporation admitted more than 600 complaints had been made following two pre-watershed episodes which saw Branning drugged, put into a coffin and buried alive by his wife, Tanya.

Ofcom said the scenes of the burial alive had a seriously disturbing element to them. Overall the storyline and its treatment had more in common with a dark psychological thriller than a pre-watershed drama. Further, in our view, the information supplied at the start of the programmes did not adequately prepare viewers for the extent of the distressing scenes that followed. For the reasons already stated the scenes of Max being buried alive were offensive and not justified by the context.

Eastenders scenes in which a love-cheat was drugged and buried alive by his wife have been criticised by the BBC's complaints unit.

The corporation's internal watchdog said the storyline involving the characters Max and Tanya Branning caused unintentional upset among a segment of the audience.

The BBC had previously defended the Easter holiday episodes after they prompted more than 150 complaints.

They claimed they had taken "great care" to flag up the nature of the episode before it was broadcast.

Regulator Ofcom is investigating the shows, in which Max was eventually let out, after 118 viewers complained.

Ofcom has criticised an episode of EastEnders in which a pregnant woman went into premature labour after a gang attacked the Queen Vic pub.

The media regulator said the BBC1 soap breached broadcasting regulations with a sustained, intense and high level of violence that was inappropriate for a pre-watershed programme.

Ofcom, which received 78 complaints about the episode, rejected the BBC's defence that viewers had been warned about the scene by an on-air announcement immediately before the show.

At the start of the episode the channel's continuity announcer told viewers: And first a powerful EastEnders as a peaceful night is shattered. Things are about to turn very ugly at the Vic.

The BBC said the high level of complaints was down to viewers' fears that Honey had lost her baby, rather than the violent scenes themselves.

But Ofcom said that only 13 out of the 78 complaints about the episode had referred to Honey's baby.

Although EastEnders is not made specifically for children it does attract a significant child audience, and any portrayal of violence needs to be carefully considered, the regulator added.

The programme started with the gang attack on the Queen Vic. This involved a sustained, intense and high level of violence, destroying parts of the pub with hammers and bottles and glasses smashing into the furniture, to intimidate the locals, some of whom were injured.

Regular viewers of EastEnders are aware that this soap deals, on occasions, with tough social issues. This is balanced, however, with the expectation that it will be suitable for children to view, who form a significant minority of the audience.